Return & Refund Policy

At Ashborn Furniture, customer satisfaction is our priority. Our Exchange, Return, and Refund Policy is designed to ensure a smooth and transparent shopping experience. We are committed to providing fair and hassle-free support whenever you need assistance with your purchase.

Exchange Policy

We understand that occasionally a product may not meet your expectations or may arrive with an issue. In such cases, we offer a simple exchange process to help resolve the concern efficiently.

Eligibility:
You are eligible for an exchange if:

• The product received is damaged or defective

• The item delivered is different from what was ordered

Timeframe:
Exchange requests must be raised within 7 days of receiving the order. Requests made after this period will not be accepted.

How to Request an Exchange:
To initiate an exchange, please contact our customer support team through:

• Email: ashbornfurniture@gmail.com

• Phone: +91 98955 99002

Kindly share your order details along with clear photographs showing the issue.

Verification Process:
Our team will review and verify the request. Once approved, the exchange will be arranged at no additional cost.

Conditions:

• The product must be unused

• It should be returned in its original packaging

• Original invoice or proof of purchase must be provided

AshbornFurniture reserves the right to decline exchange requests if these conditions are not met.

Return Policy

While we strive to deliver the highest quality products, we understand that you may occasionally wish to return an item.

Timeframe:
Return requests must be submitted within 7 days of delivery. Requests beyond this period will not be accepted.

How to Request a Return:
Please contact our customer support team via email or phone with your order details. Our team will guide you through the return process.

Refund Timeline:
Once the returned product is received and inspected, refunds will be processed within 7–10 business days. The amount will be credited to the original payment method used for the purchase.

Conditions:

• The product must be unused

• It must be returned in the original packaging

• Proof of purchase or original invoice is required

Return shipping charges will be borne by the customer unless the return is due to an error on our part.

Ashborn Furniture reserves the right to reject returns that do not meet the above conditions.

Refund Policy

We also provide a straightforward refund process for eligible cancellations and approved returns.

Order Cancellation:
Orders cancelled before shipment are eligible for a full refund. Once the order has been shipped, the standard return policy will apply.

Refund Process:
Approved refunds will be processed within 7–10 business days and credited to the original payment method.

Non-Refundable Items:
Customized, made-to-order, or personalized products are non-refundable unless they arrive damaged or defective.

Contact Information

For any questions regarding our Exchange, Return, or Refund Policy, please contact us:

Ashborn Furniture
8th Cross, Street B, Ambikapuram Rd,
Panampilly Nagar, Ernakulam, Kerala – 682036

Email: ashbornfurniture@gmail.com
Phone: +91 98955 99002